Draft. To be reviewed before launch. This is not legal advice.
Failed videos: refunded to your balance automatically and in full.
Cancelled videos: refunded in full if cancelled before generation starts.
Delivered videos: not refunded because you didn't like the result, since the model's cost is incurred either way.
Unused balance: you can ask for a refund of unused balance within 14 days of the top-up, minus any amount you've used. Email hello@anemoia.video.
Technical faults: if a delivered video is corrupt or doesn't match the settings you chose, email us within 7 days and we'll refund it.
Questions: hello@anemoia.video